Bitdefender Services

Managed Services: MDR & SOC

Bitdefender’s Managed Detection & Response (MDR) services provide continuous, expert-driven protection from threats by leveraging global Security Operations Centers (SOCs), advanced tools, and proactive monitoring.

Key Features

24/7 monitoring, detection, and response by security analysts.

Rapid action when threats are identified, including pre-approved workflows to contain and mitigate.

Consolidated dashboards and reports (monthly and incident-based) for visibility into alerts & investigations.

Different package tiers: standard MDR, MDR PLUS (which adds features like dark web monitoring, brand & IP protection) and specialized solutions for MSPs.

Benefits

You get expert threat detection & response without needing a large in-house team.

Speeds up time to detect incidents (Bitdefender cites a low average detection time in its evaluations).

Helps reduce alert fatigue, because Bitdefender handles triage & prioritization.

Support Services

Bitdefender provides robust support and professional services to ensure you make full use of your security investment: installing, configuring, optimizing, and maintaining protection.

Standard Support:
Access to online resources, documentation, incident help (via phone, portal, etc.).

Premium / Enterprise Tier Support:
Faster response SLAs, a dedicated line or contact, escalation paths, proactive health checks, possibly a Technical Account Manager (TAM) for high-need or large organizations.

Professional Services:

Planning, design, deployment, configuration of Bitdefender GravityZone solutions.
Health-checks and performance optimization.
Training and educational resources to get your IT/security team up to speed.

Value for You:

Ensures the solution is configured in best practice mode and tuned for your environment, maximizing effectiveness.
Helps avoid wasted cost/time from misconfiguration.
Gives your team the support & insight to use the tools well and respond properly to incidents or changes.

Cybersecurity Advisory Services

These services are aimed at helping organizations develop strategy, meet compliance requirements, and be better prepared for incidents—not just responding to them.

Main Offerings

Cybersecurity Review (CSR)

These services are aimed at helping organizations develop strategy, meet compliance requirements, and be better prepared for incidents—not just responding to them.

Cybersecurity Advisory Retainer

Ongoing advisory engagement with trusted experts; flexible support (scheduled consulting time) to help with shifting priorities like strategy, compliance, or risk management.

Compliance Support

Hands-on guidance and help preparing for audits or meeting regulatory or standard requirements (ISO, SOC, NIS2, GDPR, etc.), including gap analysis, documentation, internal audits, templates, stakeholder readiness.

Incident Response Tabletop Exercises (TTX)

Simulated threat-scenarios (often cross-team) to test processes, playbooks, communication & roles during an incident. Helps ensure you’re not just having a plan, but are ready to execute under pressure.

Why this matters

24/7 monitoring, detection, and response by security analysts.

Rapid action when threats are identified, including pre-approved workflows to contain and mitigate.

Consolidated dashboards and reports (monthly and incident-based) for visibility into alerts & investigations.

Different package tiers: standard MDR, MDR PLUS (which adds features like dark web monitoring, brand & IP protection) and specialized solutions for MSPs.